Service Coverage:
Bicycle assistance is available up to 30 miles in total (per covered member) for annual membership programs.
Covered Members:
Bicycle membership covers only one individual, however you can upgrade to cover your entire family (up to 4 cyclists total) for only $17. As with our auto assistance, associates may be: spouse or domestic partner, dependent children living at home or at school between the ages of 16 and 24.
Service Calls:
Bicycle Plus memberships are eligible for four service calls, and single Bicycle memberships are eligible for two service calls, per year. If you have a combined Auto/Bicycle membership, you are entitled to a total of 4 services calls per year that can be split between your car and/or bicycle.
“Towing”
If you’re in need of emergency assistance on your bicycle, simply call the emergency roadside assistance number provided with your membership materials. A service provider from our network will be dispatched to transport you and your bicycle to your desired destination.
“Locked Out”
Due to the variations between car and bicycle ownership, we cannot guarantee ownership of the bike before a lock out would be performed. Therefore, if you’re bicycle is rendered immobile by lock, we will not dispatch service to free it. However, if you have organized service to free a locked bike, you may submit a claim for reimbursement up to a limit of $50.
“Flat Tire”
If your vehicle is rendered immobile due to a flat, we will not deliver new equipment. We will, however, dispatch a service provider with commonly available tools upon request.
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